Warranty and Returns

🛡️ Warranty

At MT Massage Chair, product quality is our top priority. All massage chairs sold on our website benefit from an official manufacturer's warranty, depending on the model chosen, as follows:

✅ Standard warranty: 24 months

✅ For legal entities: 12 months

✅ Extended warranty (optional): available for a fee for certain models

What the warranty covers:

Manufacturing defects

Electrical or mechanical system malfunctions

Components that do not function according to specifications

What is NOT covered:

Damage caused by improper use

Defects caused by incorrect handling, mechanical shocks, spilled liquids, etc.

Unauthorized interventions on the product

Normal wear and tear of the upholstery and aesthetic components

Procedure for requesting the warranty:

Contact our team by e-mail at contact@mtmassagechair.ro or by phone at 0769990302

Provide the order number and description of the defect.

The technical team will analyze the request and, if necessary, send a technician or arrange for the product to be picked up for repair.

🔁 Return Policy

According to the legislation in force (OG 34/2014), you have the right to return the products ordered from our website within 14 calendar days of receiving them, without the need to justify the decision.

Conditions for return:

The product must be in perfect condition, without signs of wear or damage.

All original accessories and packaging must be returned with the product.

The return is at the customer's expense, unless the product is defective upon delivery.

Steps for return:

Send a written request to contact@mtmassagechair.ro with the subject "Return request" and include your name, order number and reason for return.

After approval of the request, you will receive instructions on how to send the product.

After checking the product, we will make the refund within a maximum of 14 working days.

Important: If the product shows signs of excessive use, damage or is not returned completely, we reserve the right to withhold part of the refund amount.

❓ Frequently asked questions about warranty and return

Can the chair be returned after testing?

Yes, the chairs can be tested at home and returned within the legal period, as long as they are in perfect condition.

The product arrived with a defect. What do I do?
Please contact us immediately for repair or replacement. The costs will be borne by us.

For any further information, our team is at your disposal. Contact us with confidence!